The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Analyse claim to determine validity
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Assess validity of claim against organisational and policy acceptance criteria for relevant type and category of policy Completed |
Evidence:
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Confirm information as accurate, comprehensive and authentic Completed |
Evidence:
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Seek inclusive validity from specialists for advice where required Completed |
Evidence:
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Notify reinsurer of any claim immediately Completed |
Evidence:
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Evaluate impact of claim
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Analyse data relating to extent of loss, damage or injury, and seek and review claim estimates Completed |
Evidence:
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Compare claim to expected payment projections for product type and determine business impact Completed |
Evidence:
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Determine strategies to minimise negative impact of any non-routine or complex claim within requirements to meet policy obligations Completed |
Evidence:
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Determine necessity for urgent action to protect organisational interests Completed |
Evidence:
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Determine settlement options
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Identify settlement options within policy obligations, organisational and legislative requirements Completed |
Evidence:
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Seek advice on settlement options from appropriate person if required Completed |
Evidence:
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Manage support arrangements to resolve claim
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Liaise with relevant parties to identify and meet support requirements such as partnering with external experts to ensure clients’ needs are met Completed |
Evidence:
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Manage any legal processes from non-routine or complex claims perspective, including international legal system requirements, if applicable Completed |
Evidence:
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Employ mediation skills to resolve issues or disputes associated with significant claim, as required Completed |
Evidence:
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Identify any required changes to policy or procedures
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Document circumstances of claim for consideration in portfolio review Completed |
Evidence:
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Instigate changes to policy and procedures to minimise further loss in similar circumstances, if appropriate Completed |
Evidence:
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Report findings and update records
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Document actions, procedures and outcomes and record promptly and accurately Completed |
Evidence:
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Provide stakeholders with accurate and timely advice regarding claim proceedings Completed |
Evidence:
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Store and maintain finalised claims files according to organisational policy, legislative requirements and codes of practice, as applicable Completed |
Evidence:
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